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Client Services*
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Monday through Friday 7:30am -
6:00pm
Client Services Technicians on site. |
Application Support
Center
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Monday through Friday
8:30am - 5:30pm
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Richmond Network
Operations Center
(Featherstone)
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Monday through Friday
8:30am - 5:30pm
Network Support Technicians on site. |
* Calls received outside of staffed hours on weeknights and on weekends will be forwarded to
a cell phone carried by an on-call staff member.
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ITS Emergency Operation Guidelines
(college closings due to severe
weather, local emergency, etc.)
In the event that
agency closing(s)
affect site(s) where ITS staff and services are housed, coverage will be
provided by a skeletal staff at each ITS location. Staff will remain if any colleges
are open unless conditions deteriorate to the point that it becomes unreasonable or unsafe
for them to remain. Client Services will continue to be the central point of contact.
(During inclement weather, Client Services will be staffed from 8:00 AM to 5:00 PM by a
skeletal crew.) Should Client Services be forced to evacuate, calls will be forwarded
to the CS cel phone. If an ITS center has to be closed, equipment will be
left up to operate in unattended mode if at all possible, and barring power or
telecommunications outages beyond our control.
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